Refund & Cancellation Policy

Last updated: 15 July 2026

At Webtech Innovation we want you to be satisfied with your purchase. This policy explains when refunds and cancellations apply to our services and digital products.

1. Cancellations

• You may request cancellation of a service order by contacting us as early as possible after purchase.
• If work on your project has not yet started, you are eligible for a full refund (minus any non-refundable payment gateway charges, where applicable).
• If work has already begun, we may refund the amount for the portion of work not yet completed, at our reasonable discretion.

2. Refunds for services

Because our services (website design, ads, social media, SEO, etc.) involve custom work and time, refunds are considered on a case-by-case basis:

• If we are unable to deliver the agreed service, you are entitled to a refund of the amount paid for the undelivered work.
• Refunds are not provided simply for a change of mind after the work has been completed and delivered, or for outcomes that depend on third-party platforms (such as ad results or search rankings).

3. Digital products / instant-access items

Certain products are delivered digitally and give immediate access (for example downloads, templates, toolkits or subscription access). As these cannot be "returned" once delivered, they are generally non-refundable, except where the item is faulty, not as described, or could not be delivered. In such cases we will repair, replace or refund it.

4. How to request a refund

To request a cancellation or refund, contact us within 7 days of your purchase with your order reference and reason:

• Email: info@webtechinnovation.in
• Phone / WhatsApp: +91 95494 30680

5. Refund processing time

Once approved, refunds are processed to your original payment method through Razorpay. It typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.

6. Contact us

If you have any questions about refunds or cancellations, please reach out — we're happy to help.

• Email: info@webtechinnovation.in
• Business: Webtech Innovation, Ajmer, Rajasthan, India